Terms & Conditions of Use


(a) “I” and/or “we” refer to Wine Monkey Limited trading as Wine Monkey, The Cellar by Wine Monkey or any version of in any formal or informal version of these names, its subsidiaries, affiliates and partners;
(b) “you” means our customer or prospective customer, or consumer – that is an individual acting wholly or mainly outside your trade, business, craft or profession
(c) and “us”, “our” and “your” should be construed accordingly.

Age Verification

We do not sell alcohol to anyone who is, or appears to be, under the age of 18. By placing an order containing alcohol, you confirm that you are at least 18 years old, acknowledge that the person receiving a shipment containing alcohol is at least 18 years old, and we reserve the right not to deliver if we are unsure of this.  

IF YOU DO NOT AGREE WITH THESE CONDITIONS OF USE, PLEASE DO NOT USE THIS SITE. If you intentionally or unintentionally misrepresent your age in order to provide alcohol to a person under the age of 18, you take full and lawful responsibility, and we will prosecute you to the full extent allowable by law.

Responsible Drinking

The UK Government advises that no-one should regularly drink more than fourteen units of alcohol per week. Consistently drinking more than 14 units a week carries progressive health risks. After an episode of heavy drinking, it is advisable to refrain from drinking for 48 hours. In some situations like pregnancy, it’s better to avoid drinking alcohol entirely.  For more information see www.drinkaware.co.uk.


The costs of delivery quoted on this website include delivery to GB Mainland addresses (excluding Scottish Highlands). The majority of orders are currently being delivered within 5 business days of acceptance of your order, except where indicated on our store webpages. However, during peak periods or periods of adverse weather conditions, economic crises or other conditions beyond our control, this may be extended.

Unless you book a special delivery service directly with the courier, we are not able to specify a exact delivery date and/or time, but you have the ability to request to the delivery company or courier that the delivery be left with a neighbour or another safe place. We cannot guarantee that the local courier will carry out your instructions, but we will do our best to aide communication between you and the delivery company/courier.

Tax Charges

All prices are inclusive of VAT.

Cancellation & Return Policy

Find the policy here.


Please check your order on arrival and let us know as soon as possible if there is anything broken or missing. We will endeavour to sort the problem out as quickly as possible.


You agree to indemnify us against any claims, losses, liabilities, damages and/or expenses (including legal fees) arising out of your use of this site or our products.


The Contract will be governed by the laws of England and Wales and the parties to the Contract submit to the jurisdiction of the English Courts.

Your order is an offer to buy from Wine Monkey. There will be no contract of any kind between us and you unless and until we accept your order or when we debit your chosen payment method, whichever the latter. At any point up until then, we may decline to supply the goods or services to you without giving any reason. At the moment we accept your order or when we debit your chosen payment method, whichever the latter, a contract is formed between us and you.

All wines or other goods ordered remain the property of Wine Monkey until payment is received in full. Our total liability to you for non-delivery of purchased goods is limited to the purchase price of the goods.

We shall not be liable for any delay in delivering your wine if that delay or failure is caused by circumstances beyond our control such as war, riot, civil commotion, malicious damage, compliance with any current or future law or governmental order, rule, regulation or direction, fire, flood, storm or other poor weather conditions, Act of God, failure of ISP or telecommunications provider in connection with the performance of this Agreement.

We reserve the right to modify the terms, conditions and notices contained on this website without notice to you. Your continued use of this website after any such change constitutes your agreement to such change. We further reserve the right to change prices and other information on the website at any time without notice to you. The posting of prices and other terms of sale on this web site shall not constitute a binding agreement, and we are not obliged to sell products on such terms.

All content, including without limitation graphics, logos, text, images and other features, appearing on this website and their associated copyrights, trademarks and other intellectual property are owned, controlled, licensed or authorised for use by Wine Monkey and/or subsidiaries, affiliates and partners. Where applicable, this content is protected by copyright separately and as a collective work or compilation under UK and international copyright law and is the property of Wine Monkey, its licensors, its partners, or the party credited as the provider of the content or other third-party owners of the content, as the case may be.

No user of this website you may copy, download, distribute, transmit, reproduce, publish, create derivative works or in any way use any of the content on this website without the prior written permission of Wine Monkey, its subsidiaries, affiliates, or partners. This prohibition includes without limitation the publication of any part of this content on any other website, selling or offering it for sale, or using it to create any kind of database.

This site is provided by Wine Monkey on an “as is” basis. To the maximum extent permitted by applicable law, we make no representations or warranties of any kind, express or implied, as to the operation of the site or the information, content, materials, or products included on this site. We disclaim all warranties, express, statutory or implied, including without limitation implied warranties of merchantability and fitness for a particular purpose; warranties or conditions of workmanlike effort, accuracy, title, quiet enjoyment, no encumbrances, no liens and non-infringement; warranties or conditions arising in the course of dealing or the usage of trade.

This Agreement comprises the entire agreement between you and Wine Monkey and supersedes all prior or contemporaneous negotiations, discussions or agreements, if any, between the parties regarding the subject matter contained herein. This Agreement is personal to you, and you may not transfer, assign, or delegate this Agreement to anyone without the express written permission of Wine Monkey. Any attempt by you to assign, transfer, or delegate this Agreement without the express written permission from us shall be null and void.

Wine Monkey makes no representations or warranties whatsoever that access to this website will be uninterrupted or error-free or that any information, software or other material accessible on or through this website is free of viruses or other harmful components. Your use of this website is at your own risk and you assume full responsibility for all costs associated with all necessary servicing or repair of any equipment you use in connection with your use of this website.

Wine Monkey will not be liable for any damages of any kind arising from the use of this site, including without limitation direct, indirect, incidental, punitive or consequential damages.

For your convenience, we may include links to other sites on the Internet that are owned or operated by third parties. When linking to such a site, you do so at your own risk. The inclusion of any link on the this website does not imply that we endorse the linked site.

Risks & Warnings

Customers should also be aware of the following inherent risks and warnings:
– Alcohol should be consumed in moderation and never in conjunction with operating a motor vehicle or machinery. Women should not drink alcoholic beverages during pregnancy because of the risk of birth defects. Alcohol consumption may cause health problems.
– A case of wine is heavy, so extra care should be taken when lifting it. If you are concerned about the weight, we advise that you transfer the bottles 1 or 2 at a time.
– Red wine in particular may cause staining if spilt so extra care should be taken.
– Sparkling wines can be volatile due to the build up of gasses extra care should be taken when opening these.